Workplace Violence

Teacher
admin
Category:
Human Resources
    1. Course Objectives
    1. What Is Workplace Harassment?
    2. How to Identify
    3. Costs to Your Business
    4. The Legal Side of Harassment
    5. Psychological
    6. Knowledge Check
    1. Identifying the Bully
    2. Abusive Workplace Behaviors
    3. Bullying and Personality Disorders
    4. Narcissism
    5. Knowledge Check
    1. How to Handle Workplace Violence
    2. Types of Behavior
    3. Target the Behavior, Not the Person
    4. Implement an Action Plan
    5. Knowledge Check
    1. Risk Assessment (I)
    2. Understanding Anger and Aggression
    3. Defusing & De-escalating Strategies
    4. Communication Skills
    5. Tactical Options
    6. Knowledge Check
    1. Risk Assessment (II)
    2. Identifying the Hazard
    3. Assessing the Risk
    4. Controlling the Risk
    5. Evaluating & Review
    6. Knowledge Check
    1. Being the Victim
    2. What is Not Considered Bullying
    3. Steps to Take
    4. Knowledge Check
    1. Checklist for Employers
    2. 4 Step Process
    3. Addressing All Employees
    4. Code of Ethics
    5. Policy and Procedures
    6. Knowledge Check
    1. Interview Process
    2. Identify a Bully in the Interview Process
    3. Warning Signs
    4. Bullying Scenario
    5. Knowledge Check
    1. Investigation Process
    2. Advising Your Supervisor
    3. Lodging the Complaint
    4. Initial Response
    5. The Investigation
    6. The Findings
    7. Review & Closure
    8. Knowledge Check
    1. Developing a Workplace Harassment Policy
    2. Scope and Philosophy
    3. Principles
    4. Intent
    5. Options
    6. Informal Complaint Process
    7. Formal Investigation Process
    8. Knowledge Check
    1. Post-Test

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Lectures: 1
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